FAQ
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Order & Payment
Which payment methods are accepted?
The available payment methods will be displayed to you in the checkout before completing your order.
Can I change or cancel my order after it's been placed?
Changes or cancellations are only possible as long as your order has not yet been processed or shipped – please contact our customer service immediately for this.
Will I receive an order confirmation?
Yes, after completing your order, you will receive an order confirmation by email with all relevant details.
How do I redeem a discount code?
You can enter your discount code directly into the designated field during the checkout process.
Shipping & Delivery
How long does shipping take?
You can find the exact delivery times under “Shipping & Delivery” in the Support section of our shop.
Can I change my delivery address?
An address change is only possible as long as the order has not yet been shipped – please contact our customer service as soon as possible.
How can I track my order?
After shipping, you will receive a shipping confirmation with a tracking link via email, which you can use to track the delivery status.
Do you offer international shipping?
Information on international shipping and the countries we deliver to can be found under "Shipping & Support" in the respective country section.
Products & Quality
Where are Lavea products manufactured?
Our products are manufactured in selected production facilities that operate according to defined quality standards.
What materials are used?
The materials used can be found transparently detailed in the respective product description on the article page.
Are the textiles tested for harmful substances?
Yes, our textiles are tested in accordance with applicable legal requirements; further information can be found directly with the respective product.
How do I choose the right sizes for home textiles?
You can select the available sizes directly on the product page; there you will also find information on choosing the right size.
Returns & Complaints
How do returns work?
You revoke within 30 days by email or letter and return the goods to our return address no later than 14 days after the revocation
Who pays for return shipping?
We will cover the return shipping costs if the revocation is made within the 30-day revocation period.
When will I get my money back?
Your refund will be processed within 14 days of receipt of your cancellation, but no later than upon receipt of the returned goods, using the same payment method.
What do I do if a product is damaged?
You can cancel your order within 30 days without giving any reason by sending us a clear statement (e.g., via email to support@lavea.de) before the deadline expires.
